Guide
How It Works
A step-by-step walkthrough of profiles, visibility controls, matching, chat and verification - written for cautious first-time members.
Read moreContact
Contact us, simply and privately.
Whether you have a billing question, a safety concern, a press request or a thoughtful note for the editorial team, you can reach a real human at HotNoStringsDating. We respond to member support emails within one business day, on average. Safety reports go to the front of the queue.
There is no public ticket queue and no exposed support chat. Every conversation stays between you and a vetted member of our small team.
Channels
Ways to reach us
Pick the channel that matches your topic. Using the right address means the right person reads your note first - and usually answers faster.
01 - Member support
[email protected]
Account, billing, profile, verification and matching questions. Replies within one business day, Monday to Friday, US Eastern time. Please include the email on file with your account so we can find you quickly without asking for sensitive details.
02 - Help center
Self-serve answers
Most common questions are already answered on our FAQ and How It Works pages. The FAQ covers anonymity, verification, pricing, community rules and account deletion in short, citable answers.
03 - Postal mail
HotNoStringsDating, Inc.
Attn: Member Relations
1100 Congress Avenue, Suite 400
Austin, TX 78701
United States
For legal notices and formal correspondence only. Postal mail is not the fastest channel; please email for time-sensitive issues.
Safety first
Reporting safety concerns
Inside the app, every profile and every message carries a one-tap report button. Reports are reviewed by a trained human moderator, not an automated filter. Most decisions are made within a few hours, and serious cases - shaming, harassment, doxing, attempts to contact a minor, non-consensual image sharing - are reviewed immediately.
Urgent safety
Report a safety issue: [email protected]. This inbox is monitored seven days a week and bypasses normal support queues. Please include screenshots, the username involved and the approximate time of the incident.
If you are in immediate danger, please contact your local emergency services first. Our team can never replace emergency responders, but we can preserve evidence, freeze the offending account and follow up with law enforcement on request.
We never sell user information and never share message content with third parties beyond what is required by law. In the rare case of a valid legal request, we notify the affected member unless legally prohibited from doing so. Full details live on our Safety & Privacy page and our Terms & Privacy policy.
Press
Partnership and press
Journalists, researchers and podcast hosts working on stories about body image, niche dating sites or relationship psychology are welcome to email [email protected]. We answer most inquiries within two business days and can offer on-record commentary from our editorial team, anonymized data from our community surveys, or introductions to members who have already consented to speak publicly.
We do not pay for coverage and we do not write sponsored content. We will, however, fact-check anything we say before publication and share clear policy statements on consent, moderation and privacy.
Partnership
Working with us
For partnership proposals - therapists, sexual health educators, body-positive content creators, accessibility advocates - please write to [email protected] with a short paragraph about your work and the audience you serve. We are selective on purpose; we would rather collaborate slowly with the right voices than fast with the loudest ones.
Affiliate, advertising or growth-hacking pitches are politely declined. As a subscription-funded platform, we don’t accept advertising on the site, and we don’t buy user lists.
Self-serve
Common help topics
Three quiet reads that answer most of the questions members write in about. Worth a scan before you draft an email.
Response promises
What to expect from us
One business day
Average reply time for member support emails, Monday to Friday US Eastern.
Same day
Safety reports reviewed seven days a week, with urgent cases handled within hours.
Two business days
Press inquiries answered with on-record commentary or a polite decline.
No phone tree
We don't run a call center. Every reply is written by a real, vetted team member.
Before you write
Quick questions before you write
If your question lives below, you may not need to email at all. For everything else, our inboxes are open.
Can I contact you anonymously?
Yes. You can email any of our addresses from a pseudonymous account, and we will reply to whichever address you write from. We will not ask for legal name, government ID or location unless you raise a billing dispute or a legal request that requires it.
How long until someone replies?
Member support emails are answered within one business day on average, Monday to Friday US Eastern time. Safety reports are reviewed seven days a week and urgent cases are usually handled within a few hours. Press and partnership notes take up to two business days.
Do you have a phone number or live chat?
No. We are a small editorial team and we have intentionally chosen not to run a phone line or always-on live chat. Written channels keep a clear record for both sides and allow our moderators to respond thoughtfully rather than reactively.
How do I delete my account or request my data?
You can delete your account from Settings inside the app at any time, which removes your profile and message history within thirty days. For a copy of your data or any GDPR or CCPA request, email [email protected] and we will respond within the legally required window.